- info@katchoo.ca
- Schedule a call
- Our history
- Contact
Do you have any questions about our services? We’ve got the answers!
Consult our FAQ section for answers to the questions most frequently asked by our customers.
If you can’t find what you’re looking for, please don’t hesitate to contact us directly. We’re here to help you make the most of the cloth diapering experience.
We mainly serve the island of Montreal and surrounding areas (South Shore, Laval). For a precise verification of your address or to discuss alternatives in the suburbs, please do not hesitate to contact us.
Deliveries are mainly made on Tuesday and Friday mornings. We come twice a week, mainly for hygiene reasons. The service operates all year round. No interruptions (unless you advise us otherwise).
The Katchoo service is a fluid 3-step partnership:
1) A free, personalized briefing to define your needs.
2) Delivery of your complete “Cycle Katchoo” kit.
3) Activate “autopilot”: we manage collection, professional laundering and regular deliveries. All you have to do is use the diapers.
It’s the difference between owning a load and benefiting from a service. With us, there’s no exorbitant initial investment, no washing, no stock management or wear and tear. You pay a fixed monthly fee for turnkey results and total peace of mind.
We mainly serve the island of Montreal and surrounding areas (South Shore, Laval). For a precise verification of your address or to discuss alternatives in the suburbs, please do not hesitate to contact us.
Absolutely all-inclusive. Your subscription covers premium diaper rental, all deliveries and collections, unlimited professional laundry, maintenance, fleet renewal and our dedicated support. The only additional charges may be, at your explicit request (e.g.: purchase of liners or other accessories).
Yes, our carrier bags feature sturdy, watertight zippers. Combined with good ventilation of your storage space, they minimize odor nuisance in the home.
That’s the strength of our circular model. Although it’s a rental, your kit is exclusive to your family for the entire period of use. Then, the lot is meticulously washed, inspected and reconditioned to serve another family, maximizing its ecological impact. This isn’t “sharing”, it’s responsible optimization.
For parents-to-be, we plan to deliver the kit around the 37th week of pregnancy. If your baby has already been born, we deliver within 5 working days of registration.
◦ We offer TE1 and TE2 diapers for newborns, followed by pocket diapers from brands renowned for their quality and softness, such as La Petite Ourse®.
â—¦ The kit is selected to offer comfort and performance.
Your complete kit includes around 70 diapers, 70 wipes and 2 bags, all in constant rotation. This is the ideal starting point, which we then adjust perfectly according to your baby’s actual consumption.
That’s the flexibility of our service. We adjust the quantity to suit your needs, at no extra charge. Just send us a message and we’ll modify the quantities delivered.
Through a professional washing and sterilization process. We use strict protocols (cascading temperatures, adapted products without javélisant) that safely reduce pathogens and residues, exceeding the standards of a domestic wash.
We manage. If you have any questions, we’ll supply a replacement kit immediately. If a layer is stained or damaged (normal wear and tear), we replace it free of charge. These contingencies are an integral part of our service.
Yes, the reusable wipes washing service is automatically included in the package. These are organic cotton wipes from Öko-Créations.
Yes, this service is available on request. Contact us to discuss it and get a quote.
Yes, easily. Just let us know in advance. We’ll put your subscription on hold in accordance with the terms of your contract.
Yes, easily. Just let us know in advance. We’ll put your subscription on hold in accordance with the terms of your contract.
Contact us as soon as possible. We’ll check whether an extension is possible. If not, we’ll offer you fair alternatives, such as purchasing your kit at a lower price.
No. We believe in transparent pricing. Your monthly subscription price includes all essential services. You won’t be charged any additional costs without prior agreement.
It’s an intelligent budget transfer. You transform a variable, hidden expense (disposable diapers + disposable wipes + disposable garbage can bags + your time + water/energy) into a fixed, controlled package that includes the return of your precious time. This is often the most economical option in the long term , and the most rewarding for busy parents.
Yes, it does exist! It’s an experience we’ve been proud to offer for over 10 years. Hundreds of parents in and around Montreal have adopted washables with ease, devoting their energy to precious moments. You have every right to be part of this circle that combines ecological impact with absolute serenity.
It’s precisely for profiles like yours that Katchoo exists. Integration is seamless: we agree on a fixed delivery/collection slot (Tuesday mornings & Friday mornings) that becomes part of your routine. You don’t have to do any planning. Dirty diapers disappear and clean ones reappear, like a discreet concierge service. Your ecological commitment becomes passive and effective, without encroaching on your professional life.
We’ll manage it for you, with no breakage. As soon as you let us know that the diapers are getting tight, we schedule delivery of the next size up kit before you run out of the old one. We make a one-stop exchange. You always have the stock you need – that’s our logistical responsibility.
It’s perfectly designed for that. Many of our customers are first-time parents who have never seen a cloth diaper before. We’re with you right from the briefing on the basics (how to fold, adjust), and our support is particularly attentive during the first few weeks. You benefit from cloth diaper expertise without the traditionally tedious learning curve. You start off with the best practices, straight away.
Yes, and that’s one of its advantages. The rental service is ideal for temporary installation. You avoid investing in stock that you may have to resell or transport. You can subscribe for the duration of your stay (subject to the minimum 3-month commitment) and end the service cleanly when you leave, without having to manage what happens to the equipment. It’s the perfect flexibility for a mobile lifestyle.
No problem, this situation is understood. In this case, we will assess the situation with you and propose a tailor-made solution, such as a part-time service adapted to evenings, weekends and vacations. This option is reserved for families who have already benefited from our full service for at least 3 months, to ensure that the collaboration is already well established. Our aim is to remain your partner, whatever your configuration.
Contact us for further information or to discuss your specific requirements. Our team is here to help you quickly and efficiently. At Katchoo, your satisfaction is our priority.
