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Do you have any questions about our services? We’ve got the answers!
Consult our FAQ section for answers to the questions most frequently asked by our customers.
If you can’t find what you’re looking for, please don’t hesitate to contact us directly. We’re here to help you make the most of the cloth diapering experience.
We primarily serve the island of Montreal and surrounding areas (South Shore, Laval). For a precise verification of your address or to discuss alternatives in outlying areas, feel free to contact us.
Deliveries are primarily made on Tuesday mornings and Friday mornings. We come twice a week — mainly for hygiene reasons. The service operates year-round with no interruptions (unless you request otherwise).
The Katchoo service is a seamless partnership in 3 steps:
It’s the difference between owning a burden and benefiting from a service. With us, no exorbitant upfront investment, no laundry, no inventory management, no wear and tear. You pay a monthly subscription for a turnkey result and total peace of mind.
For expecting parents, we schedule your kit delivery around week 37 of pregnancy — so you’re ready and prepared before baby arrives.
If your baby is already here, we can typically deliver within 3 to 5 business days after your subscription is confirmed.
We primarily serve the island of Montreal and surrounding areas (South Shore, Laval). For a precise verification of your address or to discuss alternatives in outlying areas, feel free to contact us.
Absolutely everything is included. Your subscription covers premium diaper rental, all deliveries and pickups, unlimited professional laundering, maintenance, fleet renewal, and our dedicated support. The only potential additional costs would be, at your explicit request (e.g., purchase of liners or other accessories).
Yes. Our transport bags are equipped with sturdy, leak-proof zippers. Combined with good ventilation in your storage space, they minimize any odor nuisance at home.
This is the strength of our circular model. While it is a rental service, your kit remains exclusive to your family throughout your entire usage period. Afterward, the set is meticulously washed, inspected, and reconditioned to serve another family — maximizing its ecological impact. This isn’t “sharing”; it’s responsible optimization.
 For expecting parents, we schedule kit delivery around week 37 of pregnancy. If your baby has already arrived, we deliver within 5 business days after your subscription is confirmed.Â
Your complete kit includes approximately 70 diapers, 70 wipes, and 2 bags — all in constant rotation. This is the ideal starting point, which we then fine-tune perfectly according to your baby’s actual consumption.
That’s the flexibility of our service. We adjust the quantity according to your needs — at no additional cost. A simple message from you, and we modify the quantities delivered.
Through a professional washing and sterilization process. We use strict protocols — cascading high temperatures, suitable bleach-free products — that safely eliminate pathogens and residues, exceeding the standards of home washing.
We manage. If you have any questions, we’ll supply a replacement kit immediately. If a layer is stained or damaged (normal wear and tear), we replace it free of charge. These contingencies are an integral part of our service.
Yes, washing reusable wipes is automatically included in the subscription. These are organic cotton wipes from the brand  Öko-Créations.
Yes, this service is available upon request. Contact us to discuss and get a quote.
The 3-month period is a suggestion to give you enough time to fully appreciate the service — because time flies with a newborn. It allows you to experience the benefits, establish your routine, and decide if Katchoo is right for your family. After this initial period, you have complete flexibility.
Yes, easily. Just let us know in advance. We’ll put your subscription on hold according to the terms of your agreement.
Contact us as early as possible. We’ll check if an extension is possible. If not, we’ll offer you fair alternatives, such as purchasing your kit at a preferential rate.
No. We believe in transparent pricing. Your monthly subscription price includes all essential services. No additional costs will be charged without your prior agreement.
It’s a smart budget transfer. You transform a variable and hidden expense (disposable diapers + disposable wipes + disposable garbage bags + your time + water/energy) into a fixed, controlled subscription that includes the return of your precious time. It’s often the most economical long-term option — and the most rewarding for busy parents.
Yes, it exists! That’s the experience we’ve proudly offered for over 10 years. Hundreds of parents in Montreal and surrounding areas have embraced cloth diapers with complete ease — dedicating their energy to precious moments instead. You absolutely have the right to be part of this circle that combines ecological impact with total peace of mind.
This is precisely the profile Katchoo was built for. Integration is seamless: we agree on a fixed delivery/pickup slot (Tuesday mornings & Friday mornings) that anchors itself into your routine. You have zero planning to do. Dirty diapers disappear, clean ones reappear — like a discreet concierge service. Your ecological commitment becomes passive and efficient, without encroaching on your professional life.
We handle it for you — with no gaps. As soon as you let us know the diapers are getting snug, we schedule delivery of the next size kit before you’ve run out of the current ones. We swap them in a single visit. You always have the necessary stock — that’s our logistical responsibility.
It’s perfectly designed for that. Many of our clients are first-time parents who had never even seen a cloth diaper before. We guide you from the initial briefing on the basics — how to fold, how to adjust — and our support is especially attentive during the first few weeks. You get all the expertise of cloth diapering without the traditionally steep learning curve. You start with the right practices, right away.
Yes — and that’s actually one of its advantages. Our rental service is ideal for a temporary stay. You avoid investing in a stash you’d have to resell or transport. You can subscribe for the duration of your time here (subject to the 3-month minimum commitment) and end the service cleanly when you leave, without having to deal with what happens to the equipment. It’s the perfect flexibility for a mobile lifestyle.
No problem — we understand this situation. In such cases, we assess with you and offer a tailored solution, such as a part-time service adapted for evenings, weekends, and days off. This option is reserved for families who have previously used our full service for at least 3 months, ensuring we already have a well-established collaboration. Our goal is to remain your partner, whatever your situation.
Contact us for further information or to discuss your specific requirements. Our team is here to help you quickly and efficiently. At Katchoo, your satisfaction is our priority.
